ElmEngage / Help & guides

Institution administrator guide

Organize your institution and grant deliberate, scoped access.

At a glance

Account, membership and section permission are distinct.
Review changes with MFA, reasons and history.
Administrative labels do not bypass private reports.

Personal teaching and class joining

Independent teaching does not require institutional affiliation. Institution administration is optional for central structure, memberships, roles and reports.
Approved class rules are Open enrollment, Roster restricted and Approval required. Joining applies to the exact class only and never grants administrative or support authority.
The current checkpoint is closed: Personal classes presents the rules but does not create a class, account, invitation or enrollment. Activation requires managed identity verification, approved delivery and authenticated acceptance.

These approved joins do not require owner preapproval of every student email. Editable name, ID and email still do not prove identity or transfer history; legacy linking stays closed.

Common questions

Can I join now?

Not through this closed adapter. Use your administered account and existing class process. First-password setup at /auth/invite does not enroll you or activate the owner; genuine invitation-flow evidence remains pending.

Personal teaching and class joiningContact Us

Who reviews access?

Institutions retain explicit membership and academic authority. Personal teaching does not grant an institution-admin role.

Personal teaching and class joiningContact Us

Enter the institution workspace

Sign in with your managed account. Use Security to set up an authenticator app, then verify this session with its current code. Institution administrative reads as well as changes require current administrator authority and verified MFA.
Choose the institution actually assigned to you. Account status, membership, institution lifecycle and scoped roles are checked again on requests; another institution or platform label does not grant access.

Never share a password, setup key or one-time code. Self-service lost-device and email recovery are not available during closed development.

Common questions

Does platform administration include academic or support access?

No. Platform authority is independent and limited to its own workspace. The global private support inbox additionally needs a separate operator grant and genuine MFA.

Enter the institution workspaceContact Us

Build structure and assign teaching

Use Academics to manage departments, terms, reusable courses, offerings and sections under the correct institution and active parents. Review before archiving.
Assign eligible staff to the exact section and grant only supported permissions needed for their duties. Institution roles, teaching assignments and enrollment remain separate records.

An institution administrator is not automatically a question author, marker or reader of every student answer. Teaching assistants use the supported narrower permission set.

Common questions

Why can I manage a section but not open its gradebook?

The gradebook requires actual scoped report authority. Its configuration has additional publication/release permissions and MFA. Administrative labels are not a report bypass.

Build structure and assign teachingContact Us

Review registry and enrollment history

Review institution-scoped text student IDs in Registry. Stage CSV imports, resolve duplicate/conflicting rows and explicitly commit the reviewed batch. Keep IDs such as 00017 as text.
Enroll the correct registry recipient in the intended section with roster authority. Closing enrollment preserves history; re-enrollment creates a new historical row.

Account linking in the application is disabled. A matching name, email, typed ID or domain is not verified identity. Do not transfer historical work between people.

Common questions

Can I activate public signup or self-claim here?

No. Closed admission and linking are separately approved launch gates, not an institution workspace setting available for use.

Review registry and enrollment historyContact Us

Change access with reasons and revalidation

Review the current member status and exact role/section grant. Supply the requested reason and confirm once. Changes that remove the last active institution administrator are blocked.
After suspension or permission changes, re-read the affected workspace. A loaded view is not lasting authority. Restore only the intended grant/status through the authorized action; do not assume restoring membership recreates every permission.

If a change is uncertain, use authoritative reload or exact Check where provided. Never blindly repeat a role/status mutation after a timeout.

Common questions

Why did previously loaded content disappear?

Current access may have been revoked or verification lost. Follow the denial or connection notice and revalidate; help links do not restore authority.

Change access with reasons and revalidationContact Us

Use scoped reports and request support

Open the authorized section attendance/results reports, not a presumed institution-wide private-answer view. Gradebook attendance links keep attendance separate from achievement. Export only the permitted scope.
Use Contact Us for support/privacy/data review requests, without identity documents or student records. The form stores a private request; no email or response time is promised. Legal and retention arrangements require launch review.

Support operators are separately authorized. Institution administrators cannot read everyone’s support messages merely because of their role.

Common questions

Does a privacy request automatically erase records?

No. It requests review, not identity verification or automatic deletion of immutable academic/audit history. Verification and lawful retention balancing need a separately staffed procedure.

Use scoped reports and request supportContact Us

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